FAQ 

How Do I Place An Order?​

You can purchase from our 'Novel Tee' and 'Over 18' stores on our site or email or call us today to get your very own custom apparel and or merchandise. 

Visit our Contact Page. Thanks!

 

Payment & Shipping

Shipping costs are included with every online purchase. If you wish to order and pick up at our Oakville location please contact us today by phone or email.



 

Secure Ordering & Payment Options

We are happy to offer a safe and secure ordering process and we accept major credit cards, PayPal, eTransfers or cash. Every online purchase through our store is done with SSL (Secure Sockets Layer). SSL is the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remain private and integral.



 

Returns & Refunds

Custom screen printed items cannot be returned. We will gladly exchange or replace the item(s) if the item is defective or the decorating is severely different than what was sent in a proof.  In such cases we will need the item(s) back and we would replace the item(s) for free.  We must be notified of the exchange request within 48 hours of date of delivery. Items with noticeable wear cannot be returned. Items must be in like new condition to be eligible for return.

 

 

Thank you for shopping with us!